Privacy Policy & Cookies - Bates of London
Customer areaCustomer Area

Privacy Policy & Cookies


Your privacy
You can visit our website without telling us who you are or revealing any information about
yourself. However, if you give us any personal information about yourself or others we
promise to treat it securely, fairly and lawfully. We are committed to protecting your privacy.
When we ask you for personal information online it will only be in response to you actively
applying for or using one of our online products or services.
If you are giving us information for the first time we shall explain the purposes for which we
shall use it at that time. If you are a customer already, this explanation will be in your account
terms and conditions.
We may use personal information you provide for the purpose of providing more relevant
content to you.
Cookies – what are they?
A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit
a website.
Some cookies are deleted when you close down your browser. These are known as session
cookies. Others remain on your device until they expire or you delete them from your cache.
These are known as persistent cookies and enable us to remember things about you as a
returning visitor.
To find out more about cookies, including how to see what cookies have been set and how to
manage and delete them, visit Alternatively, you can search the
internet for other independent information on cookies.
Cookies – how we use them
If you delete cookies relating to this website we will not remember things about you,
including your cookie preferences, and you will be treated as a first-time visitor the next time
you visit the site.
We use cookies (and other similar technologies) to:
 Provide products and services that you request and to provide a secure online
 Manage our marketing relationships
 Give you a better online experience and track website performance
 Help us make our website more relevant to you
Here we explain a bit more about each of these types and how you can control their use.
Cookies that are essential for us to provide a product or service you have
requested and to provide a secure online environment
Without cookies we are unable to provide some products or services that you might request.
Other ‘essential’ cookies keep our website secure. Even if you say “No” to cookies on this
website we’ll continue to use these ‘essential’ cookies.
Essential cookies are used to:
 deliver interactive services
 maintain online security and protect against online fraud
 record your preference regarding our use of cookies on your device
Managing our marketing relationships
Our third party marketing partners may set cookies before you reach our site. If you wish to
prevent this type of cookie (sometimes known as a ‘third party’ or ‘analytical’ cookie), you
may do so through your device’s browser security settings.
You’ll sometimes see our advertising or special offers on other websites. Cookies provided
by the other website or advertising network can tell us how effective this is. For example, if
you click on one of our advertisements, the website owner might use a cookie to tell us that
you came from their site.
Giving you a better online experience and tracking website performance
You’ll still be able to use most of our online services, but some things might not work as you
may expect if you do not allow us to store and access these cookies on your device.
These cookies make our online services easier to use and help us to understand how people
use our websites. For example, amongst other things they will:
 Remember relevant information as you browse from page to page to save you reentering
the same information repeatedly
We also use this type of cookie to understand how visitors use our online services and look
for ways to improve them. For example, a cookie might tell us that lots of people give up on
an application process at a particular step – so we can try to make that step easier to use.
Helping us make our website more relevant to you
Enabling us to customise your online experience based upon your individual circumstances,
existing product holdings or activities during previous visits to this website. If you select
“No”, we won’t be able to tailor your experience.
These cookies are used to ensure that we present you with product promotions and offers that
are relevant to you. For example, if you have a personal account with us we will be able to
recognise this and avoid showing you special offers that are only available to people with
business accounts.
Are you happy for us to use cookies?
Some features that are designed to give you a better online experience only work if we use

You can change your mind at any time but, for now, are you happy for us to store and access
cookies on your device for the purposes described?